Refund Policy

Overview

This Refund Policy explains how FacelessReels (facelessreels.app) handles refund requests for subscriptions, one-time credit purchases, and billing errors.

How to Request a Refund

Please send refund and billing requests to:

• Email: support@facelessreels.app
• Website: https://facelessreels.app

To help us resolve the issue quickly, include:

• The email address used for your purchase
• The product or plan you purchased
• The purchase date
• A short explanation of the issue

Response Time

• We aim to respond to billing and refund requests within 3 business days.
• If we need more information, we may ask follow-up questions before making a final decision.

Subscription Plans

• You can cancel your subscription at any time from your billing area or customer portal.
• Cancelling stops future renewals. Unless otherwise stated at checkout, cancellation does not automatically refund charges that were already processed for the current billing period.
• If you believe you were charged incorrectly, contact us and we will review the case.

One-Time Credit Packs

• One-time credit packs are generally non-refundable once credits have been delivered to your account.
• If credits were purchased by mistake, duplicated due to a billing error, or not delivered correctly, contact us for review.

When Refunds May Be Considered

Refunds may be considered in situations such as:

• Duplicate charges
• Technical billing errors
• Credits or subscription access not delivered as purchased
• Charges made after a valid cancellation due to a system issue

When Refunds Are Usually Not Available

Refunds are generally not issued for:

• Change of mind after successful delivery of credits or subscription access
• Unused time remaining in an active billing period after cancellation
• Output quality dissatisfaction where the service operated as described
• Failure to use available credits before expiration, where expiration terms were disclosed

Chargebacks

Before filing a chargeback, please contact us first at support@facelessreels.app. Most billing issues can be resolved faster through direct support.

Policy Updates

We may update this Refund Policy from time to time. The latest version will always be published on this page.